Visitor
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1 Message
EXECUTIVE OFFICE Xfinity CUSTOMER SUPPORT REPORT
I initiated a port-in activation on Nov.23 from Mint Mobile. I was told it will take no more than 24 hours and was given various promised "activation guaranteed by" times for Nov. 24. All of those have passed and my phone is still not activated. This is unacceptable and breaches the FCC rule of 24 hour activation requirement. I have called both Xfinity and Mint Mobile customer support to confirm that the information provided was all correct. I have spent well over 10 hours on the phone / live chat with 0 Help and have been lied to multiple times.
I PLAN TO SUBMIT A FORMAL COMPLAINT TO THE FCC IF THIS IS NOT RESOLVED ASAP.
Info:
Name: [Edited: "Personal Information"]
Email: [Edited: "Personal Information"]
Mint Mobile Account #: [Edited: "Personal Information"]
Mint Mobile Transfer Pin: [Edited: "Personal Information"]
Xfinity support ticket reference ID: [Edited: "Personal Information"]
XfinityKassie
Official Employee
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2.1K Messages
2 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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