Executive Escalation Requested—Unresolved Mobile Service and Billing Since July 2026

I am requesting executive assistance with unresolved Xfinity Mobile service and billing issues dating back to July 2026. I have filed an FCC complaint, Ticket No. 9166665.

My mobile service consistently shows only one to two bars and remains unreliable, affecting my ability to work from home and communicate reliably.

During repeated calls, Xfinity Care representatives have attributed the issue to Verizon and promised it would be resolved that week. Those deadlines have repeatedly passed without resolution. Representatives also assured me I would not be billed while the service issues continued, yet charges have continued.

Please assign this matter to Xfinity Mobile Executive Customer Relations. I am requesting:

• A dedicated case owner and a realistic service resolution date.
• Review of call recordings and account notes documenting the service and billing assurances.
• Credits for the affected period beginning in July, consistent with those assurances.
• Written confirmation of how billing will be handled until reliable service is restored.

Please contact me within two business days with a case number and next steps.

Thank you,
Chad