Visitor
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1 Message
eSIM active but no service for calls/text
I’ve been trying to get in touch through the AI agent but with no progress. I ported my wife's old phone number to xfinity and was able to install the eSIM and still I don’t have service. We've restarted several times and still nothing, the xfinity app still says to restart to set up phone on the line. The eSIM says it's linked with xfinity and has the correct number but still - no service. Would appreciate help.
XfinityDilary
Official Employee
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3.9K Messages
4 hours ago
Hi there! gmcgeebusiness. Are you still experiencing issues with your service? We'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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