eSIM active but no service for calls/text

I’ve been trying to get in touch through the AI agent but with no progress. I ported my wife's old phone number to xfinity and was able to install the eSIM and still I don’t have service. We've restarted several times and still nothing, the xfinity app still says to restart to set up phone on the line. The eSIM says it's linked with xfinity and has the correct number but still - no service. Would appreciate help.