3 Messages
E Sim Created by Xfinity
When checking on my Sim Card Diagnostics, it shows 2 Sim cards 1 physical the other an E Sim. Problem is, is I don't have an E Sim attached to my phone. I delete all e sims through the Sim card manager and it comes right back again.
I have called previously and they told me nothing abnormal about my account and only show 1 network attached to the phone.
The e Sim show xfinity without a phone number.
XfinityAlfonso
Official Employee
•
1.6K Messages
9 months ago
Hello warlock1337 you're seeing the physical SIM and eSIM because your device is a dual SIM type. All information is stored and used from the nanoSIM (the physical chip) these come back because the inherent data is required on the device, even though it isn't directly used.
What are SIMs, and how do they work?
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