Skip to main content
user_vntqbp
1st Topic

Visitor

 • 

3 Messages

Wednesday, December 17th, 2025 10:42 PM

Dual eSIM with two xfinity mobile numbers on Phone

Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM.  Both phone numbers were xfinity mobile numbers/plans, one personal and one business.  I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not being able to bring both numbers over.  I contacted support and was told that it is impossible to have two xfinity mobile numbers on the same device.  I then informed them that I had been using that for a year and a half with no issues.

So my question... Was this an option that was available last year and not available anymore or did I somehow luck out and get two numbers from xfinity mobile on a device when that technically is "impossible"  I am dumbfounded that this was working just fine and now is no longer available.  I'll be moving to a different carrier that supports dual esim with two numbers from the same carrier if this can't be sorted out.

Question

 • 

Updated 

10 hours ago

292

4

0

Oldest First
Selected Oldest First
XfinityQuemekia

Official Employee

 • 

1K Messages

3 months ago

Hi there @user_vntqbp, at this time, Xfinity Mobile officially supports only one mobile service profile per device. While your device is dual-SIM capable, our current system policy generally prevents activating two separate Xfinity phone numbers on the same device. We understand how frustrating this is, especially since it was working for you previously. If you need assistance with exploring other options for your line let us know.

0

0

user_sqazd9

Visitor

 • 

1 Message

2 months ago

This is a ridiculous policy that Xfinity has put in place to sell more phones.  I recently switched to Xfinity.  No, you DON'T understand how frustrating this is, or someone with authority at Xfinity would change the policy. I'm leaving Xfinity.

6

0

user_vntqbp

Visitor

 • 

3 Messages

Agreed, I left xfinity and went to a carrier that supports two numbers from the same carrier on the same phone.  They're going to lose business at least in that market.

Like

Reply

2 months ago

0

XfinityAmira

Official Employee

 • 

4.7K Messages

Your frustration is absolutely valid, and we definitely understand your concerns, user_sqazd9. We certainly do not want to lose you as a customer, so I will be sure to get this feedback passed along. We do apologize for any inconvenience this is causing, but please let us know if we can be of any other assistance. Thank you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_6jlln6

Visitor

 • 

1 Message

I was looking at switching my 2lines from TMobile to xfinity but during the activation process, i was told i could not have 2 phone lines with xfinity on my iPhone 17pro max

I am canceling my service and returning my phone to xfinity. 

Like

Reply

1 month ago

0

user_mkohpm

Visitor

 • 

1 Message

I was seriously about 5 mins away from switching my provider from ---- to xfinity which would have effectively cut my monthly bill in half. BUT....... XFINITY ARE YOU LISTENING? I'd  rather pay double the price, than have to carry around two phones every where I go. One is bad enough. So you might want pass that along to the head cheese in charge, because this ridiculous policy is without a doubt reducing  quarterly earnings. Now i understand why I've not met one person that uses xfinity mobile. Its bad enough yall were so late  getting into the mobile market, but to come in late and then not even offer what I would consider a standard service that most carriers offer, is just inconceivable.  Im not an analysts but even i can see that's a fast track to bankruptcy. Unless that the end goal🤔

(edited)

Like

Reply

1 month ago

0

XfinityGabriel

Official Employee

 • 

3.1K Messages

 

user_mkohpm

Hi there! Thanks for reaching out. I really appreciate you sharing this so openly. I can tell this whole situation has been frustrating, especially when you were close to switching and saving a lot on your bill. Carrying two phones isn’t something anyone wants to deal with, and I totally get why that would make you rethink everything.

You've come to the right place. Our team of experts is here to help over social media. What you experienced isn’t how we want things to feel. You definitely don’t have to carry two phones long‑term to use Xfinity Mobile. When that happens, it’s usually tied to one specific activation or compatibility issue, not an ongoing requirement. Still, I get your point and how it should be simpler. Your feedback really matters to us. Hearing things directly from customers helps drive change. If you’re open to it, I’d love to take a closer look at the phone you were planning to bring over. A lot of the time, we can activate your existing device without needing a second phone at all, and I’d be happy to explore that with you so you don’t miss out on the savings you were expecting. What phone are you using now? I’m here to help however I can.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_ikld4d

Visitor

 • 

1 Message

1 month ago

I am also facing same issue. I already ported numbers and stuck as you will not allow two numbers on my old unlocked iPhone. I was not informed about this policy before porting. Now I am being asked to bring or buy another phone which is ridiculous. Do you have any REAL solution?

1

0

XfinityBenjaminM

Official Employee

 • 

2.8K Messages

We appreciate your feedback, and we are sorry you are disappointed. As it is posted above, currently we only support 1 mobile service per device. Unfortunately, there is no other option available outside of what you mentioned, possibly buying or bringing another phone to your Xfinity Mobile account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_acrzz7

Visitor

 • 

4 Messages

10 hours ago

The reasoning by Xfinity is inaccurate, misleading, and just not true.  I have a physical sim in one device and an esim in another.  I often swap the physical sim between phones and when paired with the esim phone, it works perfectly with two lines.  I was recently using a new device with both the esim and physical sim, since last November 2025, but Xfinity realized this four months later and deleted a phone number that I had purchased through a third party.

This policy in nothing more than an attempt to sell more equipment even though multiple lines have been available on mobile phones for years.  Looking for an alternate carrier because not only is this policy ridiculous, Xfinity is telling one lie after another to cover their greed.

0

0

forum icon

New to the Community?

Start Here