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Wednesday, December 17th, 2025 10:42 PM

Dual eSIM with two xfinity mobile numbers on Phone

Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM.  Both phone numbers were xfinity mobile numbers/plans, one personal and one business.  I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not being able to bring both numbers over.  I contacted support and was told that it is impossible to have two xfinity mobile numbers on the same device.  I then informed them that I had been using that for a year and a half with no issues.

So my question... Was this an option that was available last year and not available anymore or did I somehow luck out and get two numbers from xfinity mobile on a device when that technically is "impossible"  I am dumbfounded that this was working just fine and now is no longer available.  I'll be moving to a different carrier that supports dual esim with two numbers from the same carrier if this can't be sorted out.

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Official Employee

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779 Messages

1 hour ago

Hi there @user_vntqbp, at this time, Xfinity Mobile officially supports only one mobile service profile per device. While your device is dual-SIM capable, our current system policy generally prevents activating two separate Xfinity phone numbers on the same device. We understand how frustrating this is, especially since it was working for you previously. If you need assistance with exploring other options for your line let us know.

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