DO NOT DO IT

I made the mistake of switching 2 of my lines from Verizon to Xfinity for a discount on my internet. After 2 days with no service, I was fed up. For 3 months, I have been on the phone for countless hours in an attempt to correct this by retrieving my phone numbers. In the mean time, I had to open 2 new lines with Verizon so my 2 daughters would have access to a phone number. Anyone you contact at Xfinity speaks in circles with multiple excuses to push you off to the next poor spoken representative that fails to solve your issue. They have literally held my 2 original phone numbers hostage. They will tell you go to go to the app and request a transfer pin that will only send the transfer pin to the number that has no service. Three months of misery and countless hours on the phone calls later, I was finally able to get 1 of the numbers, and get it transfered back to Verizon,  but because of the representative I dealt with  ("Gavin" @ 1888-565-4329), I was still unable to solve this problem. He assured me that he only needed to reactivate 1 line instead of both for the transfer to be completed, and because he made a mistake with the E SIM on the other line, Verizon was unable to retrieve both my numbers and the other number has been fraudulently been sold to Straight Talk. I have contacted Straight Talk in an attempt to retrieve the number as well,  with no success. Straight Talk seems as useless as Xfinity in the troubleshooting and customer service department. My hope is this message finds anyone who can gain from the knowledge of my MISTAKE  and help them know not to go down this endless rabbit hole of chaos and despair. If Xfinity called me tomorrow and offered me free internet and 4 free phone lines, i would tell them where they could stick it and stay with Verizon. 🏬