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user_9u23dh
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Visitor

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2 Messages

Friday, July 17th, 2026 10:44 AM

Disconnecting and Overcharging

Xfinity has disconnected me and overcharged me for over a month and no one seems to be able to resolve my issue. I call everyday and stay on the phone for hours and still no help. I will be calling again today and it’s extremely frustrating 

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14 days ago

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XfinityEricB

Official Employee

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3.5K Messages

21 days ago

 

user_9u23dh Thanks for reaching out to us here on Forums about your billing and disconnection concerns. This certainly is something I would want resolved as quickly as possible, and I'm happy to help as well. Is this concern for an account you are trying to keep active, or one you requested closed?

 

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user_9u23dh

Visitor

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2 Messages

At one point I was trying to keep it opened, but after the problems I can’t continue to do business and because of that you have gone back on your word multiple times

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16 days ago

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XfinityEricB

Official Employee

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3.5K Messages

 

user_9u23dh I'm turely sorry to hear you left us due to a poor experience, and certainly wish you didn't have to go through that. Did you have any remaining concerns we can assist you with, or have you completed the disconnection of service at this time?

 

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14 days ago

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