Day 9 Unable to use my PHONE. No response to complaint ticket- Lousy Support

1.  This service has been the worst experience I have ever had. Xfinity Mobile should be drummed out of existence for a total lack of qualified, responsive, or timely customer assistance. This has gone beyond inconvenience. It is feeling more and more like deception, fraud.

2.   First, I was lied to about cost of service and my complaint ticket with a solution date of 18 Dec, now more than a month ago, still has not been resolved. Even worse, I was not given the courtesy of a reply. I called multiple times to request a resolution response. NONE, NADA, NO response or resolution. 

3. On Monday, 13 Jan, I began having issues receiving text messages. 24 hours later I could neither send nor receive texts. Nine days later, after multiple calls to Xfinity Mobile's so-called support, multiple requests to repeatedly go thru the same steps and multiple requests from me to escalate, I still cannot send or receive text messages. But things got worse.

4. On Wednesday, 15 Jan my mobile phone service was disconnected for nonpayment. WHAT? The phone was not activated until 18 Dec. Because I had cancelled my account with my former carrier, I had to activate the Xfinity Mobile phone without resolution on 18 Dec or lose my 22-year-long held, 303 area code phone number. In my mind, the bill could not possible be due before 18 Jan.

I was on the phone again and was told my account was in good standing, bill not due until Jan 31 etc. etc. etc. My phone service has now been disconnected one full week.

5. This mess is further complicated by the fact I am traveling, and my main means of communicating, getting stuff done while traveling, my mobile phone is not working.  

What I need and hereby request:

1. A timely response emailed to me that includes a date and time for a phone call to get these issues resolved and my phone service restored.  I can receive calls at [Edited: "Personal Information"] with advance notice. The call must come from within the US. For whatever reason, your calls from outside the US do not connect to this number. Or so I've been told by the Xfinity support people who tried. 

2. Please ESCALATE this matter. I've done tier one support time after time. It was totally ineffective and a waste of my time. I am tired, exhausted by the back and forth. I need something more than I've received thus far. I've done everything I could think of to get effective help. 

3. Please turn my phone back on.  I'm can't do a darn thing without a working phone, a means to communicate.