1 Message
Data usage reported is crazy
I'm not sure what's going on with Xfinity's reported data usage but something is seriously broken. My family just switched to Xfinity mobile on 2/3. As of today 2/25 Xfinity has my adult, employed son using 55.95 GB of data. I just Googled this and saw the 50 GB is ove 600 hours of data usage. If this is correct then please explain how he can use more data than hours in the same time period. There are 24 hours in a day x 22 days = 528 hours. As I mentioned he's an adult and employed full time. He does not work remotely and yes believe it or not he does sleep. If this can't be corrected we will have no choice than to switch back to Verizon. We were with them 20 years and never did I receive data usage overage emails.
DreamSayerZ
Problem Solver
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449 Messages
4 months ago
@user_1arxef The customer care reps on this forum do not have access to Xfinity Mobile accounts due to security reasons. They will to ask you to contact them directly in one of these ways;
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XfinityJoe
Official Employee
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394 Messages
4 months ago
@user_1arxef We would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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