Customer service

The experience with xfinity mobile customer service is just horrible. For 6+ month with them I wasted around 10 hours chatting with outsourcing incompetent people that transfer to another incompetent person. Plus I spend a lot of time at the local store to resolve my issue, and still did not resolve. It was the biggest mistake to move to xfinity mobile. I'm tired to repeat same thing again and again with no result.

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XfinityJorge

Official Employee

•

1.7K Messages

3 months ago

user_6ff393 Thanks for the post and for using our Xfinity Support Forums. We are sorry to hear about your experinace with our Xfinity Mobile service and we are here to work with you to make this right. To get starte can you send us your full name and address over DM? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_6ff393

Customer service

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