Visitor
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1 Message
CRAZY COMPANY I loose my number
I’m going crazy and extremely frustrated trying to fix a problem with Xfinity for the past two months. It’s unbelievable — you talk to 50 different people, waste your time trying to fix an issue you didn’t create, and no one in this company can actually solve it.
You canceled my phone number that I’ve had for 10 years. My clients can’t reach me, and I’m losing money, patience, and valuable time. And still, no one takes responsibility or fixes the problem.
At this point, people dealing with the same issue should come together and file a multimillion-dollar lawsuit against you, just to see if there’s anyone in this company who actually cares about their customers.
XfinityDemetrise
Official Employee
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25 Messages
2 hours ago
Hi there @user_z833ng That's definitely not the experience we want for you as a valued Xfinity customer. I can assure you that we are more than happy to do everything we can to assist you. I will need a bit more information to further research this matter for you. Please follow the steps below.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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