Coverage question

I’m on Patricia Drive in Jonesboro, Arkansas. Well within the city limits. I have only one bar of service. This seems very odd well within the city limits of Jonesboro. I was hoping someone could check and see if there was a technical problem with a tower.

Responses

Oldest First

Selected Oldest First

XfinityRichard

Official Employee

•

3.3K Messages

9 months ago

Hi there, @user_xv9ele I'm very sorry for the trouble you are experiencing by only getting 1 bar of service. Since it's been a few days since you posted are you still having trouble?-Richard

2

0

U

user_xv9ele

Visitor

•

2 Messages

Thank you so much for the response! This has been an issue since at least May of 2024.

9 months ago

0

XfinityBenny

Official Employee

•

1.6K Messages

@user_xv9ele I see, thanks for explaining. We recommend placing the phone in Airplane Mode for a full minute, then disabling it. This forces your phone to re-establish its cellular and Wi-Fi connections and search for the best available signal.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

9 months ago

0

Network

user_xv9ele

Coverage question

XfinityRichard

user_xv9ele

XfinityBenny

New to the Community?