Visitor
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1 Message
Complaint
I have been on the phone for days trying to schedule an appointment with a technician to come to my home. I have a problem with my cell phone only in my house nowhere else it drops calls in my home if I go up the street I can make a call. I need somebody to come do a diagnostic in my house or to get me something that makes my phone work or I am going to another company. I am tired of being on the phone for hours and not getting any results.


XfinityAbby
Official Employee
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1.1K Messages
7 hours ago
Hello @user_4dsfrj thank you for reaching out on our community forum! I understand how important it is to make sure that your cell phone service is working properly. A technician would not be able to diagnose why your phone is not working on cellular. Do you by chance have Wi-Fi calling on? Does this only happen in certain sections of your home? Do you have better cell phone service outside of the home?
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