Visitor

 • 

1 Message

Thursday, July 23rd, 2026 9:50 PM

Complaint

I have been on the phone for days trying to schedule an appointment with a technician to come to my home. I have a problem with my cell phone only in my house nowhere else it drops calls in my home if I go up the street I can make a call. I need somebody to come do a diagnostic in my house or to get me something that makes my phone work or I am going to another company. I am tired of being on the phone for hours and not getting any results.

Oldest First
Selected Oldest First

Official Employee

 • 

1.1K Messages

7 hours ago

Hello @user_4dsfrj thank you for reaching out on our community forum! I understand how important it is to make sure that your cell phone service is working properly. A technician would not be able to diagnose why your phone is not working on cellular. Do you by chance have Wi-Fi calling on? Does this only happen in certain sections of your home? Do you have better cell phone service outside of the home? 

forum icon

New to the Community?

Start Here