Visitor
•
1 Message
Complaint
Want to file a complaint for the rude and arrogant staff of Xfinity Store located in 7404 Sw 117 Ave Miami Florida/
WORST CUSTOMER SERVICE EVER! I went to the store to activate a sim card for a new mobile phone service. For starters the guy in the reception just put something in his tablet and did not even look you at the face and just say we will call your name. After waiting for almost an hour we were assigned an agent. The kid started saying that we have been trying to activate the line since June which is a lie and absurd since we got the sim card on the mail yesterday. I went to explain to the kid what we want and he didn't have an answer about how to proceed and start googling my question to see if he gets an answer when he wasn't able to find an answer, he asked the employee next to him if he has experience on the matter and the guy told him that we need to wait for seven days to have the phone activated and the kid start repeating what the guy said without any idea about what he was talking about. When the other guy came back he said that we need to wait from 1 to 3 days to be able to activate the sim card, that he just checked in internet. I asked to talk with the manager and a girl who identified herself as the assistant manager came and her first interaction was to ask me with an arrogant attitude: "Why do you say that the agent doesn't know what he is talking about, the sim takes from 3 to 7 days to be activated; if you already initiated the process online you need to wait and will be notified when is ready?" End of the story my perception of the client service in this store, INCOMPETENTS, RUDE AND ARROGANT LIERS works in here. And the funny thing is that in a previous visit to another store (with nice staff) they were trying to convince me to switch all my lines from T Mobile to Xfinity but after this NO WAY THATS GOING TO HAPPEN.
XfinityVianney
Official Employee
•
2.3K Messages
7 days ago
Hello, thank you for reaching out and creating a new post. I understand you visited the store in Miami. During the visit, we didn't meet your expectations, and I'm sorry the visit didn't go well. I understand you didn't feel welcomed, which we never like to hear. In addition to this, I get that the answers you got varied. We can certainly pass along your feedback and review this further. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0