5 Messages
collections
I went on a trip using my global pass. I was also charged for international calls and text messages as well. That was in September 2024 my bill was $400 plus dollars. As of today which is 1/30/2025 Xfinity credit me back $200 to my account. Remind you I've been paying my bills and kept asking them to investigate these charges and finally after all the months I got a rep on the phone to actually help me and she fixed but now this is after Xfinity decided to disconnect my line on 1/21/2025 for an outstanding balance. The rep said she still could not reactivate my line because my account has been sent to Xfinity collection team. I do not understand that. How after less than a week that my account is in collection due to charges that was made an error on Xfinity part. I did pay my bill on 1/2/2025 off $150 and now my account is disconnected and in collections. I've had those numbers too many years. I'm not trying to lose my account nor numbers but at this point Xfinity does not care and has me thinking do I need to take my business somewhere else since I cannot get the help that I need.
XfinitySara
Official Employee
•
1.5K Messages
20 days ago
Hello, @user_cglh0b! Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are somewhat limited. For some Xfinity Mobile related questions, we ask that you contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reaching out to our secure online chat. If you have already reached out to Xfinity Mobile regarding your concerns, and they are still unresolved, our team can help facilitate communication with the appropriate team. Either way, we've got you covered! That team is a wonderful help, being experts in all things mobile. And our team is awesome to work with because we'll do everything we can to help facilitate communication with those who can help.
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