U

Visitor

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1 Message

Tuesday, July 8th, 2025 11:33 PM

Cellular signal

We’ve had Xfinity Mobile phones for more than 6yrs with no cellular coverage issues at all. Two weeks ago we noticed that we couldn’t send or receive any calls from inside our home. People would call and get our voicemail. We would call and it would fail or the person could not hear us at all before the call failed. Friends and family come over and experience the same problem with their Xfinity or Verizon phones. Others in our neighborhood also can’t use their Verizon or Xfinity phones inside anymore. This is a NEW problem that can only be a Verizon cell tower problem. After several 1hr+ calls to Xfinity customer svc, they tell me they’ve fixed it. So try to call someone and no service. I call back and get the same run around. Phone in field test mode shows RSRP of -121 to -126. There is no service here anymore. I asked Xfinity to call Verizon and they refused. Verizon won’t talk to me because I’m not a Verizon customer. Xfinity told me to use wifi calling. That’s not a solution, that’s a work around. I’m paying for cell service that I can’t use in my home. How do I get a Xfinity rep overseas to understand that they need to have a Verizon Wireless service tech come to my area and find out what happened? I asked them exactly that and he called Xfinity Mobile Tech Support. I’m at a loss here. 

Official Employee

 • 

2.3K Messages

15 hours ago

user_7sh5ad I am sincerely sorry to hear about your signal issues. This is not the experience we would like you to have. I'd like to check what options we have to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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