Visitor
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1 Message
Cellular Data
I just switched my phone to Xfinity mobile and have an issue. I do not have any data capability when i am not on WiFi? my router for the house has not arrived yet so that is not set up but those shouldn't be that tied together should they?
XfinityJustinC
Official Employee
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2.6K Messages
4 hours ago
Hello, @user_wgpm92 thank you for reaching out over Xfinity Forums. That is a great question regarding are new Xfinity Internet and Xfinity Mobile services tied together. Yes, they would be as the Xfinity Internet does need to be activated before the Xfinity Mobile service will activate. This is outline in this helpful article I found on our website under the "verify your Xfinity Mobile order" section: https://www.xfinity.com/support/articles/shipping-and-tracking-order
Once you receive the Xfinity Gateway and have activated the internet service: https://www.xfinity.com/support/articles/activate-xfi-gateway-app
The Xfinity Mobile device can be activated following these steps: https://www.xfinity.com/support/articles/how-to-activate-phone
Please let me know if there are any other questions I can help answer
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