Cellular data can’t be setup on two iPhones

Since yesterday morning I was contacting a lot of online chat agents and phone call support, but the problem with my phone is not resolved yet.

I’ve transferred from AT&T to Xfinity,

Xfinity sent me 3 iPhone and 1 iPad.

But only 1 phone and the iPod has activated.

The rest two phones are not working.

I’m tired of calling and contacting the online chat people. They couldn’t resolve my issue.

they put my wife’s number for both phones.

what shall I do? Where should I go? Please let me know.

My wife has been without her phone since yesterday.

Please help me to resolve this issue. Please

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Accepted Solution

XfinityDilary

Official Employee

•

2.4K Messages

3 days ago

user_e39srx Thanks for posting on our Community Forums for assistance with your Xfinity Mobile Concerns. We can help troubleshoot and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_e39srx

Visitor

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2 Messages

Problem solved, Thanks

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3 days ago

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XfinityEricB

Official Employee

•

2.4K Messages

Good to hear you were able to get the issue fixed user_e39srx! If you need anything more, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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user_e39srx

Cellular data can’t be setup on two iPhones

XfinityDilary

user_e39srx

XfinityEricB

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