Cell Phone Service Keeps Randomly Dropping Out

Question

For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?

XfinityEricB · Answer

JeffreyH1 Thanks for reaching out with you Mobile service randomly dropping while you are away from home. This is certainly something that would concern me as well, and I'm happy to help. To confirm has it been dropping in areas you have been in the past that had no service issue, or is it happening in new areas you haven't been before? Does it happen in only certain area's as well or does it happen randomly no matter your location?

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JeffreyH1

Cell Phone Service Keeps Randomly Dropping Out

XfinityEricB

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