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user_f0a92f
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Wednesday, September 4th, 2024 12:07 PM

Can't text to android phones from my iphone

Can't text android phones from my 3rd generation SE iphone after iOS 17.6.1 update which was installed about 3 days ago.

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4 months ago

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user_f0a92f

5 Messages

4 months ago

Or make calls to an android phone

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XfinitySara

Official Employee

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1.3K Messages

4 months ago

Hello, @user_f0a92f! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Have you tried any of those options yet? Please let us know if you have any trouble reaching them, and I hope this helps :) 

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user_f0a92f

5 Messages

Hello.  Yes, I chatted with someone  online and it took a while, but things seem to be working correctly now.  Thank you for the follow-up.

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4 months ago

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XfinityKei

Official Employee

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1.2K Messages

@user_f0a92f Thanks for taking time from your day to update us!  I'm so glad everything with your mobile phone is resolved. How are your other services working for you? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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