Can't send pictures by text all of a sudden

Android phone won't send pictures in a text all the sudden. Never had this happen before. Was gone for the weekend came back and this is my issue. Any ideas?

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XfinityFrank

Official Employee

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1K Messages

5 months ago

Hi there, @Mar777! Thanks for reaching out to us here on the Community Forum! Let's see what we can do to help! When you are trying to send images via text, is it failing via WiFi as well as cellular? Also, the basics. Have you completely shut down your device, restarted it and made sure that all updates are current? Thanks!

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Mar777

Visitor

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7 Messages

Yes to all. Just odd. Never had this problem before.

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5 months ago

0

XfinityFrank

Official Employee

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1K Messages

@mar77, got it. Thanks! The folks that you are trying to send to, are they using Android as well, or iOs or is the issue with both?

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5 months ago

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Mar777

Visitor

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7 Messages

I don't know what phones they have. But have sent pics to them before with no issues. Just know they can't receive what I'm sending.

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5 months ago

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Mar777

Visitor

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7 Messages

Sent one of them a request to send me a Pic to see if that works that way

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5 months ago

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XfinityFrank

Official Employee

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1K Messages

No worries, thanks @Mar777. Just curious to see if it was an Android only issue. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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5 months ago

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Julie719

New Poster

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3 Messages

2 months ago

I recently switched from TMobile and either I can't send pics or gifs at all or it takes forever to do so. Thinking of switching back to TMobile because of this and other issues!

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XfinityAmandaB

Official Employee

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1.6K Messages

Julie719 have you reached out to our mobile support for help with your Pics not sending? You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)

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2 months ago

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Mar777

Can't send pictures by text all of a sudden

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