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mccsal
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Tuesday, February 17th, 2026 7:32 PM

Can’t make or receive phone calls or sms text

My iPhone 11 all of a sudden will say call failed and no dial tone. Also won’t send sms text messages. 

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4 hours ago

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XfinityAngie

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4 hours ago

 

mccsal, Thank you for reaching out to Xfinity Support. I am sorry to hear your phone is not working. Have you run through any troubleshooting steps? I would recommend restarting your phone to see if that will take care of the issue. Let us know if you still need assistance. 

 

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