Regular Visitor
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5 Messages
Can't access Xfinity Voice Settings
I need to change the number of rings before a phone call goes to Xfinity Voicemail.
Following instructions from a help page on my xfinity account giving me a link to Xfinity Voice Settings takes me to an error page.
The error page say Xfinity needs to reactivate my account. I'm logged in on my main account, cache is cleared and it has been tried on multiple browsers.
Xfinity Voice
Sorry, but something went wrong.
Please contact us to reactivate your service.
Contact Comcast Customer Care.
Clicking the Contact Customer Care link takes you to the Chat Assistant that just goes around in circles with unhelpful advice.
I cannot access any of the basic services that should controlled from Xfinity Voice Settings.
XfinityMarcus
Official Employee
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1.7K Messages
3 months ago
@WorldWatcher thank you for using the Xfinity Community Forums page to reach out. I understand you are coming across some concerns with changing the number of rings on your voicemail settings. Have you recently moved locations or made a package change to your service?
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user_k2865
Visitor
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6 Messages
21 days ago
I am having the same problem. If I had known the voice services were not
going to work I would have never left att and transferred to xfinity. Im only getting the run around from xfinity. I regret switching phone services for my elderly mom.
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