Can't access Xfinity Voice Settings

I need to change the number of rings before a phone call goes to Xfinity Voicemail.

Following instructions from a help page on my xfinity account giving me a link to Xfinity Voice Settings takes me to an error page.

The error page say Xfinity needs to reactivate my account. I'm logged in on my main account, cache is cleared and it has been tried on multiple browsers.

Xfinity Voice
Sorry, but something went wrong.

Please contact us to reactivate your service.

Contact Comcast Customer Care.

Clicking the Contact Customer Care link takes you to the Chat Assistant that just goes around in circles with unhelpful advice.

I cannot access any of the basic services that should controlled from Xfinity Voice Settings.

Responses

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XfinityMarcus

Official Employee

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1.7K Messages

4 months ago

@WorldWatcher thank you for using the Xfinity Community Forums page to reach out. I understand you are coming across some concerns with changing the number of rings on your voicemail settings. Have you recently moved locations or made a package change to your service?

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WorldWatcher

Regular Visitor

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5 Messages

nothing has changed recently

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4 months ago

0

user_k2865

Visitor

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7 Messages

1 month ago

I am having the same problem. If I had known the voice services were not

going to work I would have never left att and transferred to xfinity. Im only getting the run around from xfinity. I regret switching phone services for my elderly mom.

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XfinityQuemekia

Official Employee

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479 Messages

Hello @Kastl2865 I'm sorry to hear you are having issues with Xfinity Voice services, are you having the same issue of your voicemail picking up too early?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

user_k2865

Visitor

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7 Messages

No. I can't access xfinity voice period.

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1 month ago

0

U

user_6reuci

Visitor

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1 Message

15 days ago

I’m trying to access “voice” to get spam blocker and call screening. I get “something went wrong” and then the run around! Help please!

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XfinityJamesC

Official Employee

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2.4K Messages

Greetings, @user_6reuci! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Voice Portal (https://connect.xfinity.com/voice/), but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

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13 days ago

0

Network

WorldWatcher

Can't access Xfinity Voice Settings

XfinityMarcus

WorldWatcher

user_k2865

XfinityQuemekia

user_k2865

user_6reuci

XfinityJamesC

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