cannot use mobile line, and got one unauthorized 2nd line, esim cannot be downloaded after transferrung from old carrier-- URGENT PLS HELP

Title: Ported number in, duplicate line created by support, eSIM code "no longer valid". 4+ hours with support, still no service. Need Advanced Resolution.

Hi Xfinity team,

I signed up for Xfinity Mobile on September 12, 2026 to bring my existing number over from Verizon. I only need ONE line. Here is what has happened since.

**Day 1 (September 12)**
Right after signing up, I noticed my account already had a phone number I did not recognize on it. I called Xfinity Mobile and spent over an hour on the phone. The agent did not complete the number transfer. Instead, a SECOND unfamiliar number appeared on my account. So I now had two lines I did not ask for and my real number was not on either of them.

**Day 2 (September 13)**
I spent another two hours in chat. The port did go through this time: my Verizon eSIM now shows zero bars, so the number has clearly left Verizon. But I cannot install the Xfinity eSIM. Every time I scan the QR code or enter the details manually, my iPhone says the code is no longer valid / contact your carrier. The agents kept sending me the same code and telling me to try again.

**Where I am now**
- My account shows two phone numbers. One of them IS my number. The other is a stranger number I never requested.
- I have no working Xfinity eSIM on my phone.
- My old Verizon line has no signal (expected after the port).
- Result: I have no cellular service at all. No calls, no texts, no data. I am writing this over Wi-Fi.
- Total time with phone and chat support so far: over four hours across two days, with no fix.

**What I believe is wrong (based on similar threads on this forum)**
The extra line created during troubleshooting is conflicting with my real line, and the eSIM activation token has already been consumed by the failed attempts. Chat and phone agents cannot fix this; it needs someone with backend access.

**What I am asking for**
1. Remove the duplicate/stranger line from my account and confirm I will not be billed for it.
2. Verify my iPhone's IMEI2 is mapped as an eSIM (not a physical SIM) on the line that has my real number.
3. Push a brand-new eSIM profile to my iPhone. The old QR code and manual code are burned and will not work.
4. Credit the days I have been without service.

**Device details**
- iPhone, IMEI2: 35 270394 621206 8

I am happy to provide my account number, phone number, and any other verification via direct message. Please, I just need my own phone number to work on my phone. Thank you.