can not get refund i am intitled too.

Canceled my service 5 months ago. I am due a refund of 153.15. why so much I have no idea. called 3 times with no help

Official Employee

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1.7K Messages

3 months ago

user_e5wjc6 I would be happy to help with getting you the refund for a closed account as quickly as possible.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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