Calls Not Coming Through Using Wifi Calling

@user_xg96co​ I am the original OP. I know it's not the phone. It's absolutely xFinity's router. If you notice the original post, it says in their documentation they know it doesn't work with Samsung phones, but it doesn't work with any manufacturer. It's all over the web. You'd think they'd have zeroed in on the issue by now since it's been ongoing for almost two years, but started with Samsung. But they haven't and they can't fix it. Trust me. The first thing they tell you to do is factory reset your phone but this started with mine right out of the box. Ridiculous. For the amount they charge which is double what you pay for any other carrier at this point, you should be able to get comparable service to the other carriers. But you can't.

I did speak to Xfinity customer service on Mon. After 2 hours of constantly avoiding the actual problem I kept telling her I had and resetting my router a bunch of times at her command, she finally stated that there was no problem with my service and it must be my wiring. If I let a tech come out to my home they wouldnt charge me if it turned out to be an Xfinity problem but it would be $85 if it was mine. She kept avoiding telling me how much it would be if there was no problem with the wires so I assumed I also would pay for that. I insisted they send me a new router since the problem started the day they gave me this Arris XB7 and she said she would. What actually happened was she removed the $15 rental fee from my bill and added it back again with no order to send a replacement ever made. From what I find on the web they get dinged on commission for solutions that cost Xfinity and only make one for new services and billing. So seems she got paid extra to change my bill around and not fix anything. Changing phone service isnt an option here. In the past 8 years I've tried all 3, ATT, T-Mobile and finally settled on Verizon now because overall it just works best everywhere in my local area. None of them can provide consistent phone/data service to my township. So my Google phone hasn't changed, the internet service plan is the same, the wiring and setup in the home is also the same. The only changed element is the Arris XB7 router that got connected the day the wifi calling stopped working. I tried multiple times to get signed into the router settings page but it keeps saying there is a problem try back later. I'll report back after I go through whatever nightmare Xfinity creates to hook up my own router and hopefully that's my solution. If not Im at a total loss here and wont have any phone service except the ability to call out after turning the wifi on and off. Im leary of DMing that man on the moon guy cause my experience says if he wont clarify what he's doing he's a grifter.

Hello, @user_xg96co 

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