2 Messages
Billing/trade in/customer service
Filed my official BBB complaint against xfinity mobile finally today! After 5 different attempts to resolve an issue and roughly six hours of waiting on hold and missing work! My trade in device was lost by assurant/xfinity and I was sent a device that doesn’t even belong to me nor have I have seen! I’ve been bounced around from rep to “supervisor” with still no resolution or response. This is the absolute worst customer service and I am sure eager to publicly address my experience and deter anyone from having to utilize your services.
user_33vrby
2 Messages
24 days ago
Adding that I have screenshots of promised correspondence and updates as well as screenshots of the numerous times I’ve been placed on hold for hours at a time causing me to miss work.
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