Hello @user_w2u5id I’m sorry to hear your bill is in a different language. I know it can make things difficult to navigate. You're with the right team for help. I will meet you back in the live chat to further assist you.
user_5936ku Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand how confusing and frustrating it would be to get your bill in another language. I'm happy to help you resolve this so your billing statements will be in English. Please send us a DM to Xfinity Support with your full name and address to get started.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKei
Official Employee
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1.6K Messages
6 months ago
Hello @user_w2u5id I’m sorry to hear your bill is in a different language. I know it can make things difficult to navigate. You're with the right team for help. I will meet you back in the live chat to further assist you.
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user_0o0e8x
Visitor
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1 Message
1 month ago
My online billing is Spanish and I speak English so I need to switch it to English online billing
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