Better signal

Coverage can vary quite a bit by exact location, building materials, and even how the network is set up in your area. What I don’t want to do is speculate, but we can absolutely take a closer look at what’s impacting your signal and see what options are available to improve it.

If you can send us a direct message with your account details, we’ll review the coverage in your specific area, check for any known network limitations, and go over solutions (like device settings, network refresh, or other coverage options) to help improve your reception.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message