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user_dtefv5
1st Topic

Visitor

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1 Message

Saturday, September 6th, 2025

Bad network

Xfinity is a huge scam , I pay for unlimited data and WiFi in the home but I get one bar of service basically 80% of the places I go and the WiFi in my home is weak and doesn’t cover the whole house. Switching back to T-Mobile as soon as possible 

Question

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Updated 

2 days ago

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DreamSayerZ

Problem Solver

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892 Messages

3 days ago

@user_dtefv5 You could try resetting your network settings on your phone to see if that improves the cell service. As far as the WiFi coverage in your home, you might need to reposition/move your modem/router to a different location. Or inquire about an Xfinity WiFi Extender.

Optimize Router Placement & Environment
  • Central Location:
    Place your router in a central, open area of your home to ensure the signal can reach all corners. 
  • Elevated Position:
    Mount or place your router on a shelf to elevate it off the floor, preventing signal obstruction. 
  • Clear Line of Sight:
    Avoid placing the router in cabinets, behind furniture, or near thick walls, as these can block the signal. 
  • Reduce Interference:
    Keep the router away from appliances that emit electromagnetic fields, such as microwaves, cordless phones, baby monitors, and large metal objects.

(edited)

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XfinityNatalie

Official Employee

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293 Messages

2 days ago

Hello user_dtefv5! Thank you for reaching out to us via XFINITY Community Forum. As an avid Internet user myself, I understand how important it is to have full coverage around your entire home. We would truly be saddened to lose you as a valued XFINITY member. We are right here to help you with this matter! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

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