U

Friday, October 11th, 2024 1:43 PM

Bad experience

I have internet with Xfinity and they gave me two phone lines that are not mine, they charged me for the month of those lines and told me that they would return the money to me in installments, how disrespectful, in addition to the fact that they put other people's lines on your account. They tell you that they will return the money to you in installments in 3 weeks, what kind of company is Xfinity, a disaster and lack of respect.

Official Employee

 • 

1.7K Messages

27 days ago

Greetings, @user_4d1189! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this refund, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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