2 Messages
Bad customer/mobile service
I have had the same issue for over 3 years losing mobile data every time I leave the house I have complained I eventually got a supervisor called me to say I'm so sorry we're going to give you a year of free service now they change their minds they lie I'm very unhappy with this Xfinity mobile service I have family members that need me at any time I had to buy another phone through T-Mobile to make sure I get my calls Xfinity supervisors do not care. They contradict each other one supervisor will say one thing another supervisor acts like I'm stealing money from them so I will be dropping xfinity's Wi-Fi as well as their mobile service very soon again save your money don't use XFinity mobile
XfinityThomasC
Official Employee
•
2.2K Messages
18 days ago
Hello, @user_46vt88
This is not the experience we want for loyal customers like you. I would like to get you in touch with an executive member of our Xfinity Mobile Team and discuss you current internet service. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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