Awful Company

I am not even sure where to start. I made the switch to Xfinity and for Internet and mobile and was the worst decision I have ever made. The cell phone service is terrible connection drops all the time and it’s not even worth using your hotspot as the connection there is pretty much nonexistent. I can say that when there are no issues with the Internet, it works pretty well but every week or every other week there is an issue in my service goes down for extended periods of time. They do not compensate you for those outages or times where they cannot provide you the service you pay for, but that requires you to call the worst customer service in the country as you need to ask so all the responsibility and aggravation is on the customer. This company has perfected this absolute abysmal service and frustration. I was lied to when I was sold something that I did not want but was told it was free. That was so far from the truth. I was told that with the phones that I were was buying, I could receive a free Apple Watch, which I did not need nor did I want it, but the gentleman continued to spew the false claim that the watches were free and all I would need to pay for would be $10 a month per line for those watches. He also advised me that I could cancel those lines of service anytime I wanted to with no effect to my Bill other than it would decrease the $20. I am charged monthly for the service on those watches. When I call and ask to cancel the lines of service on those watches because they provide me no benefit and not something I want to continue to pay for, but I was told that it was a promotion, not a free watch and then if I were to cancel the lines of service I would lend lose that promotion and be subject to the remaining price on the watches which would make my bill go higher. I called customer service and they were extremely rude and condescending when I asked for a supervisor none were available and needed to call me back. I’d be grudgingly complied with that and waited for my call. When that call came and I answered, I was immediately hung up on and had to call back. This company is awful and if you do not need to use them, please don’t as you’ll be doing yourself a huge favor. For Xfinity, I truly wish you could be better, but your track record spanning decades you will change and will continue to operate in the same criminal fashion. Please note that requiring and a topic is diabolical especially when the issue is the entire company and not just a singular category or topic. This is a company issue not a product issue.