Assistance Needed with eSIM Activation Issue on Xfinity Mobile

Dear Comcast Xfinity Mobile Support Team,

I recently transferred my phone service, including my number, from T-Mobile to Xfinity Mobile. Since the transfer, I have been experiencing an issue with activating the eSIM on my iPhone. 

Here are the details and actions performed so far:

• I have the SOS indicator displayed at the top right corner of my screen.

• My phone is compatible with Xfinity Mobile.

• I have updated my iPhone to the latest iOS version (26.0.1, build 23A355).

• The physical SIM card has been removed.

• I have followed all the activation steps as outlined on your support page advised by the chat agents: https://www.xfinity.com/support/articles/how-to-activate-phone

• When attempting to activate the eSIM, I receive the message: "This eSIM is not supported with this iPhone. Contact your Carrier for more information."

• I have reset the network settings three times and restarted my phone multiple times.

• I have engaged with your chat support team three times but the issue remains unresolved.

I am aware that this could be an issue with my phone number (I've had the same number since 2005) or the phone itself. This issue needs to get fixed in the next 24 hours. Either the issue with the eSIM get resolved or the phone gets replaced. I would appreciate your assistance in resolving this issue as soon as possible. Please let me know if there are any additional steps I should take or if this requires further technical support. Please email me the further instructions if more action is needed from my end.

Thank you for your attention to this matter. 

Best regards!