Visitor
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1 Message
Apple Watch Series 12 activation -- Tech Spot resolution date missed
I am requesting escalation of an unresolved Xfinity Mobile Apple Watch activation issue. My Apple Watch Series 12 GPS + Cellular is being rejected by Xfinity as “Watch not compatible.” This has already gone through advanced support and backend escalation under [Edited: “Personal Information”] and Tech Spot ticket [Edited: “Personal Information”]. I was given September 22 as the resolution date and instructed not to retry activation until then. It is now September 23, I retried activation, and the exact same incompatibility error remains.
I have already spent several hours with Xfinity Mobile support and do not want to restart basic troubleshooting. I am requesting review by Executive Customer Relations/Executive Resolutions and confirmation of what happened with the existing Tech Spot ticket.
XfinityMelinda
Official Employee
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376 Messages
12 hours ago
Hello @user_51b40f, and thank you for reaching out on our Xfinity Community Forum. We understand your concern with the ongoing Apple Watch activation issue, especially after the time you've already spent working with our support teams and being advised that a resolution was expected by September 22.
Apple Watch activation with Xfinity Mobile is typically a seamless process, so we'd be happy to take a closer look at the steps that have already been taken and review the status of the previous escalation. For reference, our Apple Watch activation requirements and process can be found here: Apple Watch Activation Guide.
To help us review the account and the existing Tech Spot ticket, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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