2 Messages
Activation
The new sim card mailed to me was needed. This needs to be removed from bill page with Xfinity Mobile.
2 Messages
The new sim card mailed to me was needed. This needs to be removed from bill page with Xfinity Mobile.
y_trudy1
2 Messages
2 months ago
Remove a new sim was never needed.Activation not needed.
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XfinityEmilyB
Official Employee
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1.7K Messages
2 months ago
Welcome to our community forum and thank you for letting me know about the SIM card that was mailed, but not needed. Let's check the account to make sure it was not associated with one of your lines and you were not charged for activation.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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