Visitor

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5 Messages

Monday, March 30th, 2026 1:46 AM

Activation Stuck After Port-In (No eSIM / SOS Only)

Hello,

I recently transferred my number from Visible to Xfinity Mobile.

The port appears to be completed, as my Visible service is no longer active. However, my Xfinity line has not been activated. My phone shows "SOS" only, and there is no Xfinity eSIM installed on the device.

In Settings, the carrier still shows Visible, and the network is listed as "Not Available," indicating that activation has not been completed on your end.

Could you please:
1) Re-initiate the activation process, and
2) Re-send or push the Xfinity eSIM to my device?

Please let me know if you need any additional information.

Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

527 Messages

16 hours ago

@rkdgusrn1, hello there and thanks for reaching out. I completely understand your concerns and we will help guide you to resolution. Did you submit your activation request before the service with Visible became no longer active? 

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