Activation Stuck After Port-In (No eSIM / SOS Only)

Yes, I submitted the activation request before my Visible service was terminated.

The port appears to have completed, since my Visible line is no longer active. However, my Xfinity line has not been activated. My phone is stuck in SOS mode and still shows Visible as the carrier, with no Xfinity eSIM installed.

It seems that the activation process did not complete after the port.

Could you please re-initiate the activation or re-send the eSIM to my device?

@rkdgusrn1, thank you for sharing. That is something that we can help with. When you submitted the port, you should be able to go into your cellular settings to add the eSIM. Did you receive an email from Xfinity Mobile in regard to your activation? Just asking some questions for better understandings. 

I did not receive any activation email. I completed the process through the Xfinity app.

However, no eSIM was installed on my device. My phone is still in SOS mode, and it shows Visible as the carrier with no available network.

It seems that the eSIM was never delivered or activated on my device.

Could you please resend or push the eSIM to my phone, or re-initiate the activation process?

@rkdgusrn1, ok thank you for sharing. We can aim for that as you've been requesting. These are questions we would ask privately before proceeding. What type of device do you have? Have you attempted to add the eSIM and are you familiar with adding the eSIM? 

I am using an iPhone.

Yes, I am familiar with adding an eSIM, and I have checked my cellular settings. However, there is currently no Xfinity eSIM available to add, and I did not receive any QR code or activation email.