Activation help during unrelated service outage

Transferred my number last night from another carrier, but an error occurred on what I assume was the last step. I can see the eSIM with my correct number, but SOS displays. Was hoping an overnight would fix it, but didn’t. Woke up this morning to an outage in my area for TV channels (which I don’t have) and now the virtual assistant is preventing me from connecting to an agent. Only alternative it is giving me is to call, but old phone and new phone don’t have service in order to call.