6 Messages
ACTIVATE MY PHONE!
What is wrong with you people I order a phone I pay for service and I have no service.You were supposed to call me back to let me know what was going on.Nobody bothered to call me back.Is this really how you do service?
6 Messages
What is wrong with you people I order a phone I pay for service and I have no service.You were supposed to call me back to let me know what was going on.Nobody bothered to call me back.Is this really how you do service?
XfinityThomasC
Official Employee
•
2.7K Messages
6 months ago
Hello, @user_4gnks6
Sorry for the inconvenience with activating your phone. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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