Visitor
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2 Messages
Activate my global access
I'm in England, and I'm not getting the Internet unless free Wi-Fi is available. How do I activate my global access?
Visitor
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2 Messages
I'm in England, and I'm not getting the Internet unless free Wi-Fi is available. How do I activate my global access?
XfinityMelinda
Official Employee
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205 Messages
4 hours ago
Hi @JhF3672, and thank you for taking the time to reach out to us on our Xfinity Community Forum! I apologize you’re running into this while traveling! That can definitely be frustrating when you’re trying to stay connected.
To use your service in England, you’ll want to make sure Global Travel Pass is enabled on your line. This feature allows you to use data in over 215 destinations for a flat daily rate of $10 per line, with 5 GB of high-speed data each day (then reduced speeds after that).
You can check or add Global Travel Pass through our Xfinity app or My Account here:
https://www.xfinity.com/support/articles/global-travel-pass
If you’re still unable to connect, our international roaming team can help troubleshoot with you directly at +1-720-728-5462.
Let us know if this helps or what you’re seeing on your device—we’re here to help get you connected!
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