Visitor
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1 Message
Restoring blacklisted Comcast.net e-mail
I had Xfinity/ Comcast internet service and a xxxxxxxx@comcast.net e-mail address for many years. In December 2023, I changed my internet service to AT&T but kept the Comcast.net e-mail address. On April 23, 2025, my e-mail stopped working and AT&T tells me it is because Xfinity somehow stopped use of the e-mail address. I can still view my e-mails on the Xfinity website but cannot send or receive e-mails on my PC, iPad, or iPhone. I cannot get thru the automated system to talk to a human. Help!
pfd061
Visitor
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1 Message
15 hours ago
I’m having trouble getting email on my phone. Just wondering why
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XfinityMatthew
Official Employee
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119 Messages
5 hours ago
Hello user_wnf2sc , sorry to hear that your email is having issues. With our Comcast emails for non customers they will remain active as long as you log in to them directly through our website at least once every 90 days. What platform did you normally access the email?
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