Internet Settings Not an Option

Thanks for your reply.

It is an xfinity modem/router. I got it yesterday. I replaced an old one that I thought might be the reason for slow connection. I used to be able to see/manage the devices and manage network settings, but no longer. It seems that the system thinks it is my router that I bought, because, if I am correct, that functionality isnt available to those with their own router.

I wasn't able to set network name and password myself so tech helped over the phone to do that.I couldnt do it via app, or via 10.0.0.1 connection- everything was "read only". I couldnt make any changes.

We can see what's happening on the account. I will want to check if the order for the new modem is open and holding up the completion of the activation. Please send a direct message with your full name and the address to get started.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.