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Mon, Dec 10, 2018 12:00 PM

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ANSWERED: What is the Xfinity Authenticator App?

Comcast offers Multi-Factor Authentication using the Xfinity Authenticator app to provide extra layers of security for logging in and accessing most of your Xfinity services. The Xfinity Authenticator app is available in English or Spanish for download on Apple and Android (phones only).

Xfinity Authenticator alerts you when someone attempts to use your Xfinity ID and password to sign in to your account. You can approve or deny the login attempt with a traditional verification code, yes/no button push, one-touch fingerprint ID or facial recognition.

Setting Up the Xfinity Authenticator

  1. Download the Xfinity Authenticator app from the Apple App Store or Google Play.
    Xfinity Authenticator App Icon
  2. Open the app and select Register with Xfinity.
    A screen offers the options to Register with Xfinity or Use another type of account.
  3. Use your Xfinity ID and password to sign in.
    Xfinity Authenticator App Login Screen
  4. You may be asked to enter your Two-Step Verification code if you’ve enabled it previously.
    Xfinity Authenticator App login screen requests verification code.
  5. You may be asked to set up your account Recovery Options, if you haven’t already done so, which includes your mobile telephone number and non-Comcast email address.
    Xfinity Authenticator App Recovery Options screen
  6. You'll then receive a text message and email to verify your information.
    Xfinity Authenticator App mobile phone number verification text message

    Xfinity Authenticator App email verification message
  7. After verifying your mobile phone number and email address, your device will be registered with Xfinity Authenticator.
  8. You'll then be prompted to allow device notifications to make approving sign in requests easier.
    Xfinity Authenticator App - allow notifications screen
    • If you want to use the yes/no button notification, fingerprint ID or facial recognition (on certain iPhones only), you must allow notifications; otherwise, you'll be required to use a changing six-digit code in the Xfinity Authenticator app to sign in.
      Xfinity Authenticator App face ID approval screen

      Xfinity Authenticator App fingerprint approval screen

      Settings screen with Allow Notifications on the top
    • You can also view and update your registered devices in My Account.
      My Account Settings screen shows registered devices in lower portion.

Adding Additional Xfinity Accounts

If you have access to more than one Xfinity account, each can be added by selecting the three dots in the upper right hand corner and selecting Add another Xfinity account.
Three vertical dots exist in the screen's top right corner;

You will be prompted to sign in with the account credentials and go through the enrollment process.

Adding Third- Party Accounts

The Xfinity Authenticator also supports certain non-Comcast accounts, which can be added on the welcome screen by selecting Use another type of account. Please note that the non-Comcast account you are adding must already support multi-factor authentication.

Non-Comcast accounts can be added by selecting the three dots in the upper right hand corner and selecting Add a different type of account.
Three vertical dots exist in the screen's top right corner;

You will then need to enable multi-factor authentication in the non-Comcast account. You will be given a QR code that can be used to add the account into the Authenticator. Simply scan the QR code with your device’s camera and the account will be added.
The text

If you are unable to scan the QR code, click Enter Key Code instead. You will then be given the option to enter the code manually, as well as enter the name of the account.
Three fields are displayed for Key Code, Provider Name, and Username or Email.

 

 

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