Is there a way to recognize your customer service members? Who can I email or submit a ticket?

Hi - Today 4/17/25 at 7:06PM PST I had reached out to xfinity technical support team to help me troubleshoot why my wifi wasn't displaying on certain devices. I unfortunately don't recall the name of this person but was in tears by the end of it. She proceeded to end to call with "we're not doing this" and dropped me in a hold with music. No warning, just cut me off and just didnt really want to hear my issues. You could've transferred me to another representative if you were not in the mood to help, maybe don't work in customer service with that type of attitude. Can someone on xfinity side please review this recording? She was very condescending and was not willing to help me. She wouldn't transfer me over to someone who could help and listen to me. When she clearly wasn't going to help me troubleshoot, thats why I didn't want to speak with you. Your job is customer service, literally to help and troubleshoot issues. Mind you I had been on with support for hours throughout the day for a mistake on on their own manila team.

I ended up calling again at 7:27 PM PST and got connected with a much friendlier person. TAMMY thank you sooo much for your kind words, empathy, understanding, hearing me on the issues I was facing. Thank you for getting my wifi working with what I needed, sometimes kindness and patience go a long way. Tammy, thank you and I hope you see this and know that I very much much appreciated your kindness tonight and because of you I will continue with my service.