Visitor
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2 Messages
How to enable Fibre connection with my 1100mbps plan
I just signed up for the 1100mbps plan. Rep told me it's a Fibre connection since I only have ATT Fibre connection at my house. So I switched from ATT FIbre. Now I just received a modem from Xfinity with Coaxial cable connection. What is the solution or do I just cancel the service all together?
XfinityChelseaB
Official Employee
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1.8K Messages
23 hours ago
Hello @user_d272fp, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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