Autopay discount

user_i0f4di Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration and disappointment. It's so disheartening when you expect a discount and it doesn't appear on your bill as promised. I'm truly sorry for the confusion and any inconvenience this has caused. We definitely want to make sure you're getting all the savings you're entitled to.

 

You're absolutely right, we do offer an autopay discount, and it's intended to make managing your bill easier and more affordable. Let me clarify how it works and why you might not be seeing it yet.

To receive the autopay discount, we actually require two things: both EcoBill (paperless billing) and Autopay to be set up on your account. Here's a breakdown of how the discount works:

• Using a Bank Account and Routing Number with EcoBill:
  • If you set up Autopay using your bank account and routing number, and you also receive your statements via email (EcoBill), you'll receive a $10 monthly credit. This is the most significant discount available.
• Using a Credit Card with EcoBill:
  • If you set up Autopay using a credit card, and you also receive your statements via email (EcoBill), you'll receive a $2 monthly credit.

It sounds like you might have only set up autopay, and not the Eco bill. This is why you are not receiving the discount.

I know that setting up both might seem a bit more involved, but it really helps us streamline our billing process and reduces paper waste, which is why we offer the savings.

 

Please let me know if you need help with making any changes to your account.