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Fri, Jan 14, 2022 9:17 PM


ANSWERED: How to manage profiles with Xfinity xFi?

Learn how to control your profiles (and devices) with Xfinity xFi.


For more information on the xFi web portal and Xfinity app, see our xFi portal and Xfinity app. For tips on managing devices, see personalizing and controlling devices with xFi.


I don’t need instructions, take me directly to managing profiles via the People tab.



In the People section, you can organize all of your connected devices by the people who use them. Once you've created profiles, you'll be able to access additional features to manage your home network, including the ability to Pause All Devices, set a Downtime schedule, establish Active Time Limits, enable Active Time Details and turn on Parental Controls for safe browsing.


To view a profile, select the People section in xFi and then click or tap on the profile name.


Pause All Devices

Internet access for devices connected to your home network can be blocked individually, or at the profile level. Pausing a profile will pause Internet access on your home network for all of the profile’s assigned devices.


To pause a profile:

  • Select Pause All Devices from the profile page.
  • Or select Pause All from the People section.
    Note: This option will only be available on profiles that are not already paused or in Downtime and have at least one connected device.
  • You can pause the devices for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause the devices.


Once a profile is paused, any new device assigned to that profile will be paused.


Please note that any in-progress activity might not stop immediately. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused.


Learn more about pausing individual devices.


Today's Time Online

A profile’s time online will be shown in HH:MM format. For a more detailed view, select the Online Time tile. From there, you can view the online time by hour of day for the current day and the past six days.


If there has been no online time for the day, click the View Past Time Spent link to view time online for prior days.


Assigned Devices

You can manage assigned devices from the bottom of the profile page.


To assign a device:

  1. Under Assigned Devices, select Assign Device.
  2. Click the checkbox next to the device(s) you want to assign.
  3. Finish assigning devices by selecting Assign.


To unassign a device:

  1. Under Assigned Devices, select Unassign.
  2. Select the trash can icon next to the device you want to unassign from the profile and confirm Unassign Device.
  3. Select Finish Editing when you are done unassigning devices.


Profile Settings

To access the Profile Settings, select the gear icon in the top right corner of the main profile page.

The app's profile page is shown, with a gear icon in the top right.


The Profile Settings page includes:

  • Downtime
  • Active Time Limits
  • Active Time Details (for compatible Gateways)
  • Parental Controls
    The app's Profile Settings page is displayed.

From this page, you can also rename the profile and select a new profile icon.



Downtime can be used to set up scheduled pause times for profiles to block home WiFi access on assigned devices for the duration of the schedule. A profile can have up to 30 schedules and are customizable by day, by time, and by schedule type/name.


To set a Downtime Schedule:

  1. From the Profile Settings page, select Create Schedule next to Downtime.
  2. Select the type of schedule you wish to set for the profile and give that schedule a name.
    Note: We provide four templates: Anytime, Bedtime, Homework and Dinner.
  3. Select Next to pick which days the schedule should apply.
  4. Pick the start and end times for the schedule and then select Apply.
    Note: Schedules cannot overlap; there must be one minute between the end of one schedule and the beginning of the next schedule


Schedules set on a profile will apply for all devices assigned to that profile. If a device attempts to access a website, app or service outside a web browser (e.g., mobile email app) during a scheduled pause, you'll see the device’s default message that the website cannot be reached or that it's not connected to the Internet.


Active Time Limits

An Active Time Limit provides the ability to set time limits for profiles on your home network to help your family promote healthy Internet usage habits. Once enabled, the Xfinity primary user will receive a text message, email and/or push notification (depending on your xFi notification preferences) when a profile’s devices are close to reaching their active time limit on your home network.


To set up an Active Time Limit:

  1. From the Profile Settings page, select Active Time Limit.
  2. Check the box next to Weekdays and/or Weekends.
  3. Adjust the bar to set the active time limit. This will be the daily limit for the profile starting at 12 AM (midnight) each day.
  4. If you would like the device to automatically pause once the time limit is reached, be sure to enable this setting for the active time limit.


Activities such as streaming music or videos, surfing, shopping, gaming and downloading books, pictures and videos, count towards active time. Applications that you may not be actively using, but are running in the background (for example, an app downloading an update) may count towards active time. Access using cellular data, a public Xfinity WiFi hotspot, or other available WiFi networks will not count toward active time. For more information on what counts towards active time, see our xFi Frequently Asked Questions.


To receive Active Time Limit notifications, be sure you have Network Activity notifications turned on in xFi. Learn about notification preferences.


Active Time Details

Active Time Details offers a detailed view of how much time you and your kids are spending on supported applications and their associated sites when connected to your home network. Once enabled for a profile, network traffic from their devices will be analyzed. Time spent on supported applications or websites will be reported out by Application and by Category. Active Time Details is not enabled by default; it's an optional feature that can only be enabled at the profile level.


Active Time Details cannot be enabled for the xFi default Household and Guest profiles.


To turn Active Time Details on:

  1. Select a profile from the People tab.
  2. Select the gear icon in the top-right corner of the profile page.
  3. Select Active Time Details.
    • To turn the feature on, you'll need to check the user consent checkbox.
  4. Select Turn On.

Once enabled, data may not be viewable immediately. Activity is measured in five-minute increments and refreshed in xFi every 15 minutes.


Active Time Details can only be tracked on devices connected to your home WiFi network that are running one of the supported platforms: Android, iOS, MAC, Windows, Chrome OS, Nintendo Switch, Xbox One or PlayStation 4. Activity cannot be tracked on Smart TVs or on Amazon platforms (Kindle, Kindle Fire, etc.)


Applications that do not require an Internet connection will not be tracked. Customers can find more information on supported applications in the active time details Frequently Asked Questions page in xFi.


Note: Active Time Details is available to all Xfinity Internet subscribers who rent an xFi Advanced Gateway (TG3482G or CGM4140COM) or an xFi Gateway 3rd Generation (CGM4331COM or TG4482A).


Parental Controls

Parental Controls help reduce the risk of children accessing content that is generally deemed inappropriate. Parental Controls can only be turned on for profiles. To set Parental Controls on a device, you must first assign it to a profile.


To set Parental Controls:

  1. From the Profile Settings page, select Parental Controls.
  2. Select On to only allow access to content deemed appropriate for all ages.


Content should be blocked fairly quickly once Parental Controls are enabled; however, content that was already accessed on a device may be cached and, therefore, may still be accessible on that device for up to 24 hours. Parental Controls only restrict access for devices connected to your personal home network.


The following third-party settings are applied to profiles that have xFi Parental Controls enabled:

  • Google SafeSearch: On
  • Bing SafeSearch: Strict
  • YouTube Restricted Mode: On


When Parental Controls are turned on, these services' protective settings help limit exposure to potentially explicit content for the associated websites as well as the Google and YouTube apps.


If a device assigned to that profile attempts to access a website or app known to host inappropriate content for that level, a block page will be displayed. In the case of secure websites or mobile applications, the block page may not be displayed, but access is still prevented.


Note: For households that receive Internet through the Emergency Connectivity Fund (ECF) program, Parental Controls will be automatically enabled on your Gateway. Any device that connects to your network will automatically be blocked from accessing inappropriate content. Customers can disable this setting for specific devices, create a profile, assign those devices to the profile and turn Parental Controls off.


Learn more about what criteria the Parental Controls feature for xFi uses to determine if content is appropriate to access.


Note for customers with Apple devices:


Apple’s new releases of iOS 15 and macOS Monterey include an Internet privacy service called iCloud Private Relay. If this feature is enabled, xFi Parental Controls filtering and Active Time Details won’t work. Learn more about iCloud Private Relay.




Learn more about managing profiles with Xfinity xFi

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